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EACEA National Policies Platform


2. Voluntary Activities

2.6 Quality assurance

Last update: 24 February 2023

The MLPSFSP, the body responsible for the monitoring of implementation of the Act on Volunteering once a year invites all associations, institutions, foundations, other non-profit legal entities, state bodies, and local and regional self-government units to submit report on organized volunteering via web applications. The report contains general information on the organizer of volunteering, information on organized volunteering during the reporting period, information on the type of activity/service in which the volunteers were involved in the reporting period. Also, the MLPSFSP make a list of volunteer organisers.

Beneficiaries of state grants (local volunteer centres and regional volunteer centres) are obliged to submit a descriptive and financial report twice a year (once in 6 months). In a written report, volunteer organizers should describe project achievements and outcomes in the reporting period, co-operation with partners, project providers and their obligations, how the organization's capacities have been strengthened and how the project's performance is valued.

Programmes/Projects Monitoring Service of the Ministry analyses reports on the implementation of programs and projects, among others, and those related to volunteering. Their responsibility is to establish a system of financial control and spending funds in line with their specific purpose. Also, related to volunteering it advises and monitors the volunteer organizers in the field.

The Croatian Volunteer Development Center works on standardizing and improving the quality of the most important stakeholders necessary for the development of volunteering. The Center has developed a number of resources aimed at raising quality of volunteering projects and programmes (e.g. Quality Standards of Volunteering Programmes for Volunteer Organizations, Volunteer Management for Non-Profits, etc.)