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EACEA National Policies Platform
Luxembourg

Luxembourg

2. Voluntary Activities

2.6 Quality assurance

Last update: 28 November 2023

Quality assurance (QA) is ensured by the 2007 Law on Youth Voluntary Service (Art. 3) (loi du 31 octobre 2007 sur le service volontaire des jeunes) which defines also the standards of quality. Furthermore, the monitoring and evaluation of voluntary services contribute to the quality assurance and improvement of the programmes (see: Policy monitoring and evaluation). Organisations that want to offer a voluntary service programme get an agreement by decision of the minister in charge of youth policy. A commission composed of representatives of different ministries and chaired by the director of the National Youth Service provides advice regarding such agreements and evaluates an organisation's capacity and capability to fulfil certain requirements.

According to the law, organisations must prove that they have no criminal record, justify the ability and capacity to organise a voluntary service, and dispose over the necessary human and financial resources. Agreements are concluded for three years and define the maximum number of persons enrolled. They can be extended for the same length of time. However, an agreement can be withdrawn when an organisation does not fulfil the requirements defined by the agreement. It can also be withdrawn if the organisation endangers the volunteer's security and physical or mental health.

The organisation is required to send a copy of the contract with the volunteer, an annual report of the activities of the volunteers and a final report on every case of voluntary service to the National Youth Service. The National Youth Service is entitled to inspect the organisation at any time and to examine all accompanying documents.