Besides conventional participation methods, participation through social media (often referred to as “new participation”) is common in Türkiye, and young people use social media intensively. Many public institutions in Türkiye maintain official social media accounts and offer digital services via websites and mobile applications.

In addition, the Presidential Communication Centre (CİMER) is an e-participation tool developed to support the use of the right to petition and the right to information. Citizens can submit complaints, requests, opinions and suggestions through the official CİMER portal or via the e-Devlet CİMER service. Applications are processed through the CİMER system by the relevant public institutions under the coordination of the Presidency’s Directorate of Communications (see the official CİMER FAQ page under the Directorate of Communications: Frequently Asked Questions).

Citizens can also contact CİMER via the ALO 150 hotline, and can track the status of submitted applications using the e-Devlet tracking service (CİMER application tracking). The Directorate of Communications also notes service rules designed to ensure equal access (e.g., a daily application limit via internet/ALO 150) in its FAQ section (CİMER FAQ).

Through CİMER, citizens can also submit policy-oriented opinions on selected agenda topics via the “Participate in the Administration / Yönetime Katıl” section on the official portal (CİMER – Yönetime Katıl). Topics under this section may be updated in line with current policy agendas.